Privacy Policy
Privacy Policy
What we do with the stuff we know
At Festivaleyes Limited (Festivaleyes), we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.
Festivaleye’s privacy commitment
The Festivaleyes Website (www.festevaleyes.net) is owned and operated by Festivaleyes. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Festivaleyes at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
Consent
Your use of the Festivaleyes Website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.
Information about you
When you (a customer and/or seller) register to purchase products on Festivaleyes Website we ask for information such as your name, e-mail address, postal address, and contact details. Festivaleyes then keeps a record of this information.
If you (a customer and/or seller) place an order with us and elect for us to store your credit or debit card details, Festivaleyes will keep a record of those details. For more information about how credit and debit card details are stored and used by Festivaleyes, please see 'how we protect information' below.
We keep a record of any purchase/s you make from any of the sellers. This means we and (in some instances) the sellers can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with your order or the Festivaleyes Website.
If you contact Festivaleyes by telephone we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.
We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping on the Festivaleyes Website You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.
How we use your personal data
All the information we collect via our website or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
1. Passing on your orders to your chosen seller so they can supply goods and services to you and for customer administration. Our sellers may use subcontractors to process and provide your orders to you. Any such subcontractors are subject to the same contractual obligations as our sellers in respect of your personal information.
2. Planning and managing the Festivaleyes business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
3. Technical administration of the Festivaleyes Website.
4. Research.
5. Providing you with information about the services we offer.
6. Letting you know about offers and news from Festivaleyes.
7. Letting you know about offers, news and products from partner stores on our site.
8. We may make your name and email address available to companies in order to advertise and market our services to you through other platforms on the internet (e.g. Facebook).
9. To verify details of your payment method or credit card account.
10. Passing on details of your order (but not payment details) and personal information where you have purchased a gift from a wedding list on the Festivaleyes Website to the users who created such wedding list.
During your registration process you are given the opportunity to select some of the ways in which we may use your details.
These are the circumstances in which we may share some of your data with others:
1. When we instruct agents, contractors or third party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only user your information in connection with the services they perform for us and not for their own benefit.
2. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
3. To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).
4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
5. If a customer recommends you as part of our 'refer-a-friend' scheme, we may notify them that you are already a shopper with Festivaleyes. We will not share any of your purchase or other details with that customer.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop on the Festivaleyes Website, you're agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.
Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.
We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.
Only employees, our partners and any third party service providers who need the information to perform a specific job are granted access to personally identifiable information.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Further information
If you have questions about your personal data or our privacy policy, please contact us at [email protected] or call us on 07747 611 159.
To see all the information we have about you, and to correct any inaccuracies, please write to us at: 152 Dorney, Adelaide road, London, NW3 3PL
How to unsubscribe
If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly here.
Changes to privacy policy
We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Site.
Our sellers' privacy policies
Our sellers are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.
However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner, the group gifting application provider or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any partner on the Festivaleyes Website, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.